To qualify for a return or exchange, your item must meet the following conditions:

• The request is made within 7 days of receiving your order
• The item is unused, unworn, and unwashed with all original tags attached
• The item is returned in its original packaging
• Proof of purchase (order number or receipt) is provided

Due to the personalized nature of certain items, the following are not eligible for return or exchange:

• Custom-made and bespoke orders tailored to individual measurements or design requests
• Unstitched fabric that has been cut or altered
• Items marked as "Final Sale" or purchased during clearance promotions
• Items showing signs of wear, alteration, or damage not caused by us

If you'd like to exchange an item for a different size or design, here's how the process works:

1. Contact Us: Reach out to our support team within 7 days of delivery, quoting your order number
2. Approval: Once your request is reviewed and approved, we'll provide return instructions
3. Ship It Back: Send the item back to us in its original, unused condition
4. Receive Your Exchange: Once received and inspected, your replacement item will be dispatched

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund:

• Approved refunds are processed back to your original method of payment
• Please allow 7–10 business days for the refund to reflect, depending on your bank or card provider
• Shipping charges are non-refundable, unless the return is due to a manufacturing error on our part

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with clear photographs of the product and packaging. We will arrange a replacement, exchange, or refund at no additional cost to you.